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I was unsure if my parents would notice that the voice on the other end wasn’t mine — or that it was mine, sort of, but it wasn’t me. The voice said hello, asked my dad how he was doing, and asked again when he didn’t respond quickly enough. “What is that, Gaby?” He realized

For many people who use artificial intelligence, it is easy to ignore the reality of where this technology physically lives: data centers. These massive warehouses filled with computer servers are what make machine learning, social media, and generative AI possible. But many data center locations are chosen because the land is cheap, the residents have

The promise of artificial intelligence has started to become a reality for many brands and merchants. Personalized recommendations, automated customer service, dynamic pricing, and predictive inventory management are some of the AI-driven programs rolling out at scale. But we find that the gap between pilot projects and production-ready AI operations is where many companies stumble.